Frequently Asked Questions

The Holiday Refund Plan is an optional add-on designed to give you and your party extra reassurance. It allows you to cancel your stay and receive a refund for qualifying reasons, as set out in our terms and conditions.

We’ve simplified our options to give you more choice and clarity. While our previous plan, the Warner Holiday Protection Plan, combined date changes and cancellations, we’ve now separated them to make things easier to understand.

• Holiday Refund Plan is now focused solely on protecting your money if you need to cancel for an unexpected reason.
• The Flexible rate is our dedicated option for guests who want the freedom to move their holiday dates.

This way, you can choose exactly the level of protection and flexibility that’s right for your break.

To log in to My Warner Stay, you will need the hotel name, the lead guest's surname, and the holiday booking reference number. This is an 8-digit long number starting with a 1.

If you have a booking with multiple rooms, please log in to My Warner Stay using the individual room reference number and surname of the guest staying in that room. This can be found on the second page of your holiday confirmation, along with your room information. You will be unable to log in using your group booking reference.

To create a dining party, simply log in to My Warner Stay and click dining, then the ‘create dining group’ button and follow the prompts to create your group dining party.

If you have already booked your dining times and want to add guests to your table, please log in to your My Warner Stay account, click on dining and you should have an option to 'manage dining party' in the top left corner. You can add more guests, so long as there is still availability for the times you have selected.

We do have single rooms or chalets available at the majority of our hotels and coastal villages, with the exceptions being Cricket St. Thomas, Thoresby Hall, and Corton Coastal Village. These rooms are extremely popular and do get booked up very quickly.

If all our single rooms are fully booked, you are able to book a double or twin room for single occupancy, however there may be an under-occupancy charge which will vary depending on the availability of the hotel and date in question. For Christmas and New Year we do charge 100% under occupancy.

To enquire about upcoming dates with no under-occupancy charge, please contact our Sales team on 0330 100 9974 and they will be more than happy to help you.