We're here to help
Book online in minutes, or use our webchat to get instant answers regarding your break or our hotels.
Alternatively speak to one of our friendly team on 0330 029 6538*
Opening hours: Monday to Friday: 9am - 7pm | Saturday: 9am - 4pm | Sunday: 10am - 4pm
HAVE AN EXISTING BOOKING?
Want to change or modify your booking, or add a treat to make your stay extra special?
Our team can assist you through Live Chat with any amendment or cancellation to an existing break. Live Chat is available:
- Monday to Friday: 9am - 8:30pm (Closed between 6pm - 7pm)
- Saturday: 10am - 5.30pm
- Sunday: Closed
Please note: If you reach the chat queue, please do not refresh the page as this will cause you to lose your place.
INFORMATION OR GENERAL ENQUIRIES
Our automated Chatbot is available 24/7, and able to help you with all your general enquiries. Or, for personal support from one of our team, Live Chat is available:
- Monday to Friday: 9am - 8:30pm (Closed between 6pm - 7pm)
- Saturday: 10am - 5.30pm
- Sunday: Closed
Please note: If you reach the chat queue, please do not refresh the page as this will cause you to lose your place.
Or you can check out the articles in our Frequently Asked Questions
PAY BALANCE
The easiest way to make a payment is online – complete your booking in minutes and then simply sit back and look forward to your stay.
GIFT CARDS
Warner Gift Cards are the perfect way to spoil that special someone, and can be redeemed against a wide range of breaks, activities and spa experiences.
GROUP BOOKINGS
With exclusive savings and perks for groups of 20 or more, it's the perfect time to gather your friends and make some memories.
Our dedicated team doesn't just take your booking - they become your partners in creating the perfect group experience.
GUEST FEEDBACK
If you are currently on your holiday, your first point of contact should be the hotel’s reception. Our aim is to promptly resolve any possible issues you might have prior to your check-out so to ensure the best experience at our hotels.
If you have recently returned from a stay at one of our hotels, have a future booking, or general feedback, please use our dedicated form.
NEED SOMETHING ELSE?
If you have another query, our Live Chat offers instant answers to lots of questions without the wait times.
If you would prefer to speak to our Customer Care team you can do so by calling the below numbers, but please be aware that you may be subject to longer wait during peak times. We're available:
- Monday to Friday: 9am - 5pm
- Saturday and Sunday: Closed
*Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.